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A: When you are making a bid/offer you are entering a binding contract and this can only be cancelled if the seller has not already agreed to the bid/offer and that you have advised him/her accordingly. If the seller has already agreed to your bid/offer then you will need to seek their approval to withdraw.
A: Yes providing that at the time of withdrawal no bid/offer has been accepted, otherwise you will need to seek approval from the buyer
A: Jumbleworld will never ask you to provide any account numbers, passwords or confidential information through email. Be cautious if you receive any emails with links attached
A: Please read all options on the website under the 'contact us' section
A: Have you received an email stating your account is blocked?
Are you using the correct username / password?
Do you have an item sold/bought currently under investigation?
If any above apply please rectify or send an email to us at Jumbleworld.com for investigation
A: Is your parent/guardian filling in the application form process and have all sections been fully completed? A note in red by an incomplete field will indicate you have not completed it correctly. Re enter the details following the instruction. Ensure you are clicking 'continue' at the end of each page. If you are still unable to register, please send an email to us at Jumbleworld.com for technical support.
A: PayPal™ will not allow the transaction to complete.
A: You must communicate with the seller if there are any problems with the transaction. Jumbleworld are not responsible for any disputes between a Buyer and Seller. Remember there is a feedback section that is designed to ensure honest and accurate trades take place between our members.
A: Make sure that you input the correct image file from your computer to upload the picture onto Jumbleworld.com. You cannot upload a file with more than 2 megapixels.
A: Send an email to the seller enquiring about delivery. Ask if registered post or 'Guaranteed Next Day Delivery' was used. If it was (Jumbleworld.com recommends always use recorded or registered post to avoid any disputes relating to delivery) obtain the reference number and you can trace your goods via the Post Office..
A: Once both parties agree to a transaction the money should be transferred via PayPal™ before the goods are posted. Contact the buyer to establish when the money would be paid.
A: No. Membership and all the benefits that Jumbleworld.com has to offer are free. You can stop your membership at any time should you wish to do so, however, your membership facilities will be withdrawn at the same time. Jumbleworld.com reserve the right to incorporate a membership fee in the future and would communicate any changes to membership at least 30 days prior to initiation.
A: If your username/password are being used by someone else you must take immediate action. You can change your password at any time to prevent someone else using your account. If someone else has changed your password, you must contact us at Jumbleworld.com to suspend your membership immediately. Any transactions in dispute due to a third party falsely using your membership details will be investigated fully. See Terms and Conditions for full details.
If you have received emails about items you have not bought/sold someone may have registered your contact details to their account. Please tell us immediately what has happened.
A: We recommend you research how much your goods will cost to post before you place them up for sale. There is a field on the sellers site to charge postage. To calculate how much the postage is going to cost, we recommend you search on the link: ftp://ftp.royalmail.com/Downloads/public/ctf/rm/UK_Wallchart.pdf Jumbleworld.com always recommends using registered post to prove goods have been sent.
A: Please refer to the 'contact us' section and use the appropriate column
A: To ensure and avoid disappointment please check out the item thoroughly making sure it is exactly what you want and asking if there is any damage to it before making an offer.
A: Please refer to the 'contact us' section
A: Log into your account and make the necessary changes on the accounts page
A: Please refer to the 'contact us' section and click the appropriate heading